FAQ Page

Looking for more information? Click on the category tab below to look for some frequently asked questions you may have.

I did not receive your emails/I’m not receiving your emails

We need to make sure you are receiving our emails, or you may miss out on receipt, recover password, transactional and promotional emails from us.

To ensure you are receiving our emails:

  • check your spam folder, and if you find our emails in the folder, mark the email as “Not spam”
  • if you are using Gmail, check your Promotions Tab, move the email to the Primary Tab and do this for all future conversations

You want to add support@lazy-monk.com to your email contact as well to increase the deliverability.

My payment has been declined, what should I do?

Kindly try again and ensure that you have entered the correct information such as log-in details, card number, expiry date, etc. If the problem persists, you may contact your issuing bank or try an alternative payment mode. If you require further assistance, please contact us support@lazy-monk.com

What is PayPal?

PayPal offers faster, safer and easier checkouts, and protects customers from revealing their credit card and other financial information. You may sign up for a PayPal account via paypal.com.

What is CyberSource?

CyberSource, a wholly owned subsidiary of Visa Inc., is the only integrated payment management platform built on secure Visa infrastructure and is one of the leading providers for internet and mobile payment services. CyberSource provides its services to banks, corporate and e-Businesses in the worldwide market. For credit card payment, you will be linked to CyberSource’s website which is a secure website where all credit card information will be stored on their end.

What is 3-D secure payment?

3-D Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions. It was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa Services based on the protocol have also been adopted by MasterCard, under the name MasterCard Secure Code. 3-D Secure adds another authentication step for online payments. 3-D Secure should not be confused with the Card Security Code (commonly known as CVV) which is a short numeric code that is printed at the back of the credit card.

I have yet to receive my package, what should I do?

If you did not receive your package after the expected delivery date, kindly track your order to check on the shipment. Please contact us at support@lazy-monk.com for further assistance.

Will Lazy Monk store my payment information?

Lazy Monk does not store any customer’s credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource or PayPal, our payment gateway providers.

What happens if an incorrect address is provided for the delivery?

If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. Please also take note of the country in the provided shipping address field (e.g. Austria vs. Australia). To remove an out-dated or incorrect address from your account, please sign in to your account and click on ‘Addresses’, and edit/update your addresses in your Address Book.

Can I change my shipping address after my order has been despatched?

Unfortunately, we are unable to redirect orders once your items have been shipped. Therefore, please ensure you provide the correct shipping address.

If your order is still under processing status, please contact us immediately as we may still be able to change your shipping address before we ship your order.

How much are the shipping rates?

Delivery and processing fees are calculated based on the weight of your desired product(s). The shipping fee will be calculated once you add the product(s) to cart. *Lazy Monk offers free local shipping for purchases over USD$35.

[Local] How long will it take for me to receive my order?

Local (US) Shipping

The standard delivery timeframe for US orders is within 2 – 7 business days.

*Please note that the expected delivery date/time is at our best approximation and will vary with circumstances such as shipping restrictions, payment authorization, and stock availability.

I received a defective item/incorrect item, what should I do?

If you’ve received an order containing a damaged, defective, or incorrect item, please contact us at support@lazy-monk.com as soon as possible with your order number and image(s) of the issue – we will try our best to solve the issue.

What are the terms and conditions for promotions?

Promotions are not exchangeable for cash, voucher or in any other form. lazy-monk.com reserves the rights to modify or terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subjected to change without prior notice. In the event of a dispute, lazy-monk.com decision is final.

My promo code is not working, what should I do?

Please check that the promo code is still valid and not out of date, and refer to the Terms & Conditions set out in the Promotions page. If you require further assistance, please contact us at support@lazy-monk.com

Can I use more than one promo code on my order?

Note that only one promo code can be used per order.

How do I apply a coupon?

Once you are ready to place your order, please mouse over to the shopping cart which can be found on the top right-hand corner of the page and click on ‘Cart’.

How do I apply a coupon FAQ

Next, scroll down and you will see the subheader ‘Coupon Code’, enter your coupon code and click ‘Apply Coupon’.

A notice of ‘coupon code applied successfully’ will be shown on the top page. Proceed to checkout and the discounted price will be calculated accordingly.

I received an error when placing my order, what should I do?

Kindly capture a screenshot of the page where you experienced the error, or copy the error message and send it to support@lazy-monk.com for further assistance.

Can I amend my order?

Unfortunately, we are unable to amend an order once it has been placed. This includes changing the size/colour of item(s), removing or adding item(s), changing the billing or shipping addresses, and payment mode or delivery mode.

However, we do provide you with a free shipping coupon to use if you wish to add on to your order.

How do I check my order status?

To check on your order status, sign in to your account and click on ‘My Orders’ under ‘My Account’. Your order status is reflected next to your order number. OR once you have received the shipment confirmation email, you may track your shipment with the tracking number indicated via the online tracking system of the designated courier company.

How can I view my order information and history?

To view on your order information and history, sign in to your account and click on ‘Orders’ under ‘My Account’. Click on the ‘View’ button that corresponds to your order number.

How will I know that my order has been received by Lazy Monk?

After you place your order, you will receive a confirmation email from LAZY-MONK.COM within 15 minutes to inform you that your order has been received. If you do not receive a confirmation email after 15 minutes (please ensure that the email is not sent to your junk folder), this means that we have not received your order and no payment has been received by LAZY-MONK.COM . You are then required to place a new order.

Alternatively, to check if your order has been placed, sign in to your account and click on ‘Orders’ under ‘My Account’. Please contact us at support@lazy-monk.com for further assistance.

How do I place an order?

To place an order, simply:
•  Sign in to your account
•  Shop for the items you are interested in
•  Add the items to your Shopping Cart
•  Proceed to checkout
•  Enter your billing and shipping addresses
•  Select payment mode
•  Review and confirm your order
•  Make your payment
•  You will receive an email confirmation

What are the benefits of creating an account?

By creating an account, you will be able to:

  • Checkout faster by saving your addresses in your Address Book
  • View your order status and history under My Orders
  • Save your favourite items with your Wishlist
  • Receive the Latest News on Promotions, New Arrivals and Exclusives deals.
  • Accumulate CarePoints which can be used to offset your next purchase

Create or access your account here.

How can I edit/update my billing and shipping address?

Please sign in to your account and click on ‘Address Book’ from your account overview. You will be able to edit/update your billing and shipping addresses in your Address Book and save them for your future orders.

How can I edit/update my account details?

Please sign in to your account and click on ‘My Account‘ and go to ‘Account Details’. You will be able to edit/update your particulars.

*Unfortunately, usernames cannot be changed.

How do I reset/change my password?

If you have forgotten your password, simply click on ‘Login’ followed by ‘Lost your password’. Enter your username/email address and click on “Reset Password”. You will receive an e-mail with a link to reset your password.

To change your password, sign in to your account and click on “Account Details” from your account overview.

How do I create an account or login to my account?

To create an account, simply click on ‘Register’ and fill in your Username, Email and Password. A registration confirmation will be emailed to you, after verifying your email; you can proceed to fill in your particulars.

To login, click on ‘Login’ and enter your username and password.

Do I need an account to shop?

Yes, signing up an account with us helps speed up the checkout process and allows you to keep track of your orders. You may sign up for an account before shopping or create your account before you check out at the shopping bag page.

How to navigate “My Account”?

My Account Feature

Introducing  ‘My Account’ feature on our website. This feature allows customers to create a new user account, view recent orders and manage shipping and billing addresses. Create your own account by following these few simple steps.

Step 1: My Account

My Account can be accessed via the main navigation menu on the website or via direct link: https://lazy-monk.com/my-account/. Fill up necessary details. From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.

Step 2: Orders

Once you login, you will see a list of all the orders you have placed. It’s easy to track the status of an order and details of previous orders.

Step 3: Address Book

The shipping and billing addresses are saved on file and automatically populated when you place an order.

Step 4: Account Details

Here you can update your name, email address and password, or link one social media account to login.

I did not receive your emails/I’m not receiving your emails

We need to make sure you are receiving our emails, or you may miss out on receipt, recover password, transactional and promotional emails from us.

To ensure you are receiving our emails:

  • check your spam folder, and if you find our emails in the folder, mark the email as “Not spam”
  • if you are using Gmail, check your Promotions Tab, move the email to the Primary Tab and do this for all future conversations

You want to add support@lazy-monk.com to your email contact as well to increase the deliverability.

How do I apply a coupon?

Once you are ready to place your order, please mouse over to the shopping cart which can be found on the top right-hand corner of the page and click on ‘Cart’.

How do I apply a coupon FAQ

Next, scroll down and you will see the subheader ‘Coupon Code’, enter your coupon code and click ‘Apply Coupon’.

A notice of ‘coupon code applied successfully’ will be shown on the top page. Proceed to checkout and the discounted price will be calculated accordingly.

I received an error when placing my order, what should I do?

Kindly capture a screenshot of the page where you experienced the error, or copy the error message and send it to support@lazy-monk.com for further assistance.

Can I amend my order?

Unfortunately, we are unable to amend an order once it has been placed. This includes changing the size/colour of item(s), removing or adding item(s), changing the billing or shipping addresses, and payment mode or delivery mode.

How do I check my order status?

To check on your order status, sign in to your account and click on ‘My Orders’ under ‘My Account’. Your order status is reflected next to your order number. OR once you have received the shipment confirmation email, you may track your shipment with the tracking number indicated via the online tracking system of the designated courier company.

How can I view my order information and history?

To view on your order information and history, sign in to your account and click on ‘Orders’ under ‘My Account’. Click on the ‘View’ button that corresponds to your order number.

How will I know that my order has been received by Lazy Monk?

After you place your order, you will receive a confirmation email from LAZY-MONK.COM within 15 minutes to inform you that your order has been received. If you do not receive a confirmation email after 15 minutes (please ensure that the email is not sent to your junk folder), this means that we have not received your order and no payment has been received by LAZY-MONK.COM . You are then required to place a new order.

Alternatively, to check if your order has been placed, sign in to your account and click on ‘Orders’ under ‘My Account’. Please contact us at support@lazy-monk.com for further assistance.

How do I place an order?

To place an order, simply:
•  Sign in to your account
•  Shop for the items you are interested in
•  Add the items to your Shopping Cart
•  Proceed to checkout
•  Enter your billing and shipping addresses
•  Select payment mode
•  Review and confirm your order
•  Make your payment
•  You will receive an email confirmation

What are the benefits of creating an account?

By creating an account, you will be able to:

  • Checkout faster by saving your addresses in your Address Book
  • View your order status and history under My Orders
  • Save your favourite items with your Wishlist
  • Receive the Latest News on Promotions, New Arrivals and Exclusives deals.
  • Accumulate CarePoints which can be used to offset your next purchase

Create or access your account here.

How can I edit/update my billing and shipping address?

Please sign in to your account and click on ‘Address Book’ from your account overview. You will be able to edit/update your billing and shipping addresses in your Address Book and save them for your future orders.

How can I edit/update my account details?

Please sign in to your account and click on ‘My Account‘ and go to ‘Account Details’. You will be able to edit/update your particulars.

*Unfortunately, usernames cannot be changed.

How do I reset/change my password?

If you have forgotten your password, simply click on ‘Login’ followed by ‘Lost your password’. Enter your username/email address and click on “Reset Password”. You will receive an e-mail with a link to reset your password.

To change your password, sign in to your account and click on “Account Details” from your account overview.

How do I create an account or login to my account?

To create an account, simply click on ‘Register’ and fill in your Username, Email and Password. A registration confirmation will be emailed to you, after verifying your email; you can proceed to fill in your particulars.

To login, click on ‘Login’ and enter your username and password.

Do I need an account to shop?

Yes, signing up an account with us helps speed up the checkout process and allows you to keep track of your orders. You may sign up for an account before shopping or create your account before you check out at the shopping bag page.

How to navigate “My Account”?

My Account Feature

Introducing  ‘My Account’ feature on our website. This feature allows customers to create a new user account, view recent orders and manage shipping and billing addresses. Create your own account by following these few simple steps.

Step 1: My Account

My Account can be accessed via the main navigation menu on the website or via direct link: https://lazy-monk.com/my-account/. Fill up necessary details. From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.

Step 2: Orders

Once you login, you will see a list of all the orders you have placed. It’s easy to track the status of an order and details of previous orders.

Step 3: Address Book

The shipping and billing addresses are saved on file and automatically populated when you place an order.

Step 4: Account Details

Here you can update your name, email address and password, or link one social media account to login.

My payment has been declined, what should I do?

Kindly try again and ensure that you have entered the correct information such as log-in details, card number, expiry date, etc. If the problem persists, you may contact your issuing bank or try an alternative payment mode. If you require further assistance, please contact us support@lazy-monk.com

What is PayPal?

PayPal offers faster, safer and easier checkouts, and protects customers from revealing their credit card and other financial information. You may sign up for a PayPal account via paypal.com.

What is CyberSource?

CyberSource, a wholly owned subsidiary of Visa Inc., is the only integrated payment management platform built on secure Visa infrastructure and is one of the leading providers for internet and mobile payment services. CyberSource provides its services to banks, corporate and e-Businesses in the worldwide market. For credit card payment, you will be linked to CyberSource’s website which is a secure website where all credit card information will be stored on their end.

What is 3-D secure payment?

3-D Secure is an XML-based protocol used as an added layer of security for online credit and debit card transactions. It was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa Services based on the protocol have also been adopted by MasterCard, under the name MasterCard Secure Code. 3-D Secure adds another authentication step for online payments. 3-D Secure should not be confused with the Card Security Code (commonly known as CVV) which is a short numeric code that is printed at the back of the credit card.

Will Lazy Monk store my payment information?

Lazy Monk does not store any customer’s credit/debit card information. When you pay by credit/debit card, all credit/debit card information is directly transacted in a secure fashion to CyberSource or PayPal, our payment gateway providers.

What are the terms and conditions for promotions?

Promotions are not exchangeable for cash, voucher or in any other form. lazy-monk.com reserves the rights to modify or terminate the promotion if, in any way, it becomes technically compromised. All terms and conditions are subjected to change without prior notice. In the event of a dispute, lazy-monk.com decision is final.

My promo code is not working, what should I do?

Please check that the promo code is still valid and not out of date, and refer to the Terms & Conditions set out in the Promotions page. If you require further assistance, please contact us at support@lazy-monk.com

Can I use more than one promo code on my order?

Note that only one promo code can be used per order.

I received a defective item/incorrect item, what should I do?

If you’ve received an order containing a damaged, defective, or incorrect item, please contact us at support@lazy-monk.com as soon as possible with your order number and image(s) of the issue – we will try our best to solve the issue.

[Local] How long will it take for me to receive my order?

Local (US) Shipping

The standard delivery timeframe for US orders is within 2 – 7 business days.

*Please note that the expected delivery date/time is at our best approximation and will vary with circumstances such as shipping restrictions, payment authorization, and stock availability.

I have yet to receive my package, what should I do?

If you did not receive your package after the expected delivery date, kindly track your order to check on the shipment. Please contact us at support@lazy-monk.com for further assistance.

How much are the shipping rates?

Delivery and processing fees are calculated based on the weight of your desired product(s). The shipping fee will be calculated once you add the product(s) to cart. *Lazy Monk offers free local shipping for purchases over S$150.

What happens if an incorrect address is provided for the delivery?

If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. Please also take note of the country in the provided shipping address field (e.g. Austria vs. Australia). To remove an out-dated or incorrect address from your account, please sign in to your account and click on ‘Addresses’, and edit/update your addresses in your Address Book.